SALES - CONDITIONS

Buying without any risk:

You buy without any risk, because if you are not 100 % pleased with the article you may send it back within 14 days (Freight charges have to be paid by customer). Exceptions of this guarantee are used articles, special offers and special production.

Delivery:

As long as stock lasts.

Prices:

Errors excepted.

Payment:

You have the following possibilities of payment:

Via credit-card:
Please tell us: name and address of the owner, the institut of the credit-card, the number of the credit-card, the expiration date, secure code of the credit-card. We accept the following credit-cards: VISA, MASTER/EUROCARD, DINERS CLUB.
The Payment via credit-card makes the quickest completion possible. In the most cases the dispatch is possible on the day of the order. In the online shop your credit-cards are conveid coded via a secure SSL-connection. Therefore no misuse is possible.

Via pre-payment:
In this case you get a pro-forma-bill. When the invoice amount is in-arrived, the article is sent.

Online Orders:

3% discount for online orders!

Reservation of proprietary rights

Until full payment, the goods remain the property of GRABNER GMBH.

Shipment:

According to the volume, the weight and the value of the commodity the GRABNER - despatch department chooses the most favorable mode of shipment for you.

PERIOD OF DISPATCH:  If the article is available about 1 week(depends on the way of dispatch;via letter, via parcel service, forwarding business or train).

Express supplies : 1-2 days, but they are more expensive than parcel service or forwarding business!
Attention: shipments to Switzerland are shipped as collective delivery. In Summer approx. 1 shipment/week - out of season all 2 - 3 weeks. In case of urgent order - please make a note at online order!

PACKING: The packing is done in stabile dispatch cardboards free of charge.

FORWARDING EXPENSES AND HANDLING CHARGES:
No matter what purchase order value, weight and number of parcels the following overall one is put into the bill:

Austria: Euro 8,50
Germany: Euro 11,--
Europe (except Austria and Germany): Euro 15,--
Countries outside Europe: Euro 25,--


Attention: If you wish an express supply you have to pay the real costs.

Special offers:

All special offers are available via dispatch order (As long as they are available).

Data Privacy Policy

Protecting your privacy is very important to us.

We will inform you about the handling of your data.


Collection and processing of your data

You can visit our website without giving any details about yourself. If you want to buy, subscribe to our newsletter or use certain features of our website, personal data will be collected.

 

Data input in the Grabner-Shop

In order to order you in the Grabner-Shop and we can process your order, we need your customer data. When you place an order for the first time, you must select a user name and a password.

The Grabner-Shop has been technically designed so that no sensitive customer and product data are stored on the Internet outside the current session.
We do not collect payment data by credit card as the payment of the credit card is made by our payment partner. Our payment partner encrypts your credit card data for secure data transmission with SSL.

 

Data security

Your contract data will be encrypted via SSL via the internet. We secure our website, shop and other systems by means of technical and organizational measures against the loss, destruction, access, modification or dissemination of your data by unauthorized persons.

 

Use and sharing of your data

We use the data you have provided exclusively for the fulfillment of the contract and strictly according to the legal regulations. To this end, a transfer of your data to other companies, e.g. the post is only made when necessary. These companies may only use your data for the purposes of order processing and not for further purposes and are obliged to comply with the legal regulations on data protection.
In the case of a statutory regulation, an official order or an official investigation procedure, however, we are legally obliged to provide the respective data of the authority.

 

Newsletters

With your consent we use your e-mail address to send our newsletter. You can unsubscribe from our newsletter at any time. (By mail to: grabner(a)grabner.com  or unsubscribe in the newsletter)
Right of access

You have the right to free information about your stored data as well as a right to rectification, blocking or deletion of this data, if it is legally possible.

 

Piwik (Matomo)

Our website uses the open source software Piwik to statistically analyze visitor traffic.

Piwik uses "cookies" for the evaluation of user access. With these text files, which are stored on the computer of the respective user, it is possible to analyze the use of the website. The information and data generated by cookies are stored on a server. The IP address is anonymized before saving. You can disable the use of cookies in your browser settings. However, this may mean that our website can no longer be used to its full extent.

A transfer of the data to third parties does not take place. Piwik uses user data in anonymous form, so we can optimize our website and our offer. IP addresses are stored by Piwik without the last digits. In this respect we can determine from which network a request comes. An assignment of the IP address to a computer is not possible.

By using our website you consent to the data processing by Piwik to the extent described above and for the purpose stated above.

 

 

Social plugins from Facebook

We use social plugins from facebook.com, operated by Facebook Inc ..

The plugins can be recognized by the Facebook logo or the addition "Facebook Social Plugin". If you e.g. click on the "Like" button or leave a comment, the corresponding information will be transmitted directly from your browser to Facebook and stored there. Furthermore, Facebook makes your preferences public for your Facebook friends. If you are logged in to Facebook, Facebook can assign the call of our page directly to your Facebook account. Even if you are not logged in or do not have a Facebook account, your browser will send information (such as which web page you have accessed, your IP address) that Facebook stores.

We point out that we as the provider of the pages do not receive knowledge of the content of the transmitted data and their use by Facebook.Details on the handling of your personal information by Facebook and your rights in this regard, please refer to the privacy policy of Facebook: www.facebook.com/policy.php .  If you do not want Facebook to assign the data collected about you via our website to your Facebook account, you must log out of Facebook before visiting our websites.

Contact:

GRABNER GMBH
Weistracherstr. 11
3350 Haag
Austria / Europe

Tel.: +43-7434-42251-0
Fax : +43-7434-42251-66
Mail : grabner(at)grabner.com